Contact Centre Tech Lead - #6452955

Data: 03/08/2022
Cidade: Esmoriz, Aveiro
Tipo de contrato: Tempo total

Must have:

Cloud Computing

Other Required:

Team Management


About IWG
We’re changing the world of work. We believe that business success is underpinned by the
effectiveness of its people. So we made it our mission to help millions of people have a great day at
work – every day. With locations in practically every country, city, town and transport hub, and options
ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses
to work where, when and how they want

  • Reporting to the Head of Global Telephony, you will be in charge of our Contact Centre Voice
  • You will design and implement telephony structure for our LSC offices.
  • You will be managing the voice platform.
  • You will always look for new and cost-efficient ways to improve the platform.
  • You are the escalation point for Contact Centre related Voice issues.
  • Pro-active monitoring and maintenance on the Voice platform.
  • Liaising with our Voice suppliers to ensure a stable platform and maintain SLA’s.

Experience with auto dialler systems, robocalls detection, fraud and spam labels and how
telecom providers deal with those
  • 5+ years experience in contact centre voice system management.
  • Degree in computer sciences or equivalent and/or relevant voice certifications is a must.
  • You have a good understanding of cloud computing technologies, business drivers,
emerging technologies & trends and the impact they have
  • Excellent analytical, communication, negotiation, influencing skills that allow you to
communicate effectively to stakeholders at all levels including Executive Directors
  • Extensive experience in MS systems.
  • Solid understanding of information processing fundamentals and best practices.
  • Experience in people management and supporting the development of others.
  • Strong organisational and problem-solving skills.
  • Dynamic, clear and flexible out of the box thinker.
  • Fluency in English.

Remote working policy is 5 days a month for collaboration meetings

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